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To complete the forms online please click next.): 2 Category and Classification Accommodation Restaurant Attraction Event Tour General Services Hire Information Services Transport Journey Apartments Backpackers and Hostels Bed and Breakfasts Booking Service Cabins and Cottages Farm Stays Holiday Houses Hotels Motels Resorts Retreat & Lodge Wilderness Safari Retreat Self Contained Caravan and Camping Afghan African American Argentinian Asian Australian Barbecue Bar Food Bistro/Café/Deli Brasserie Brazilian British Buffet Cajun Creole Cambodian Cantonese Chinese Classic Australian Australian Croatian Cuban Degustation Egyptian Ethiopian European Five Star Hotel Dining French Fusion German German/Swiss Gluten Free Available Gourmet Gourmet Hamburgers Greek Halal High Tea or Afternoon Tea Indian Indonesian International Italian Japanese Korean Lebanese Light Meals Macedonian Malaysian Mauritian Mediterranean Mexican Middle Eastern Modern Asian Modern Australian Modern European Modern French Modern Italian Mongolian Moroccan Native Australian Nepalese Organic Patisserie Pizza or Wood fired Pizza Portuguese Pub Dining Seafood Share Plates Singaporean Spanish Sri Lankan Steak Steakhouse South African South American Sushi Swedish Tapas Tea Room Teppanyaki Thai Turkish Vegan Vegetarian Vietnamese Wine Bar Woodfired Cooking Yum Cha Amusement and Theme Parks Classes, Lessons and Workshops Dining and Eating Out Entertainment Farming, Food and Produce Galleries, Museums and Collections Historical Sites and Heritage Locations Landmarks and Buildings Markets Mining and Industry Natural Attractions National Parks and Reserves Observatories and Planetariums Parks and Gardens Scenic Drives and Walks Shopping Spas and Retreats Sports and Recreation Facilities Wineries, Vineyards and Breweries Zoos, Sanctuaries, Aquariums and Wildlife Parks Classes, Lessons and Workshops Markets Exhibitions and Shows Festivals and Celebrations Performances Sporting Events Extended Full Day Half Day or Less Night Tailored Child Care Services Cinemas Dentists Foreign Exchange Supported Holiday Provider Hospitals Interpreter Guides Medical Centres Pet Care Services Pharmacies Carers Health and Beauty Therapists Fitness and Well-being Visitor Information Centres Four Wheel Drives Bicycles Boats Campervans and Motorhomes Cars Hire Cars Equipment - Wheelchairs etc. Houseboats Minibuses and Coaches Motorcycles Yachts Taxis Airports Cruise Terminals National Operator Visitor Information Centres Air Services Coach Services Ferry Services Rail Services Transfers Air Land Water Car Parking 1. Do you provide designated parking for people with disabilities onsite? Yes No 1a. Do the designated parking spaces measure at least 3200mm? Yes No 1b. Are the spaces marked with a wheelchair symbol? Yes No 1c. Are the spaces undercover? Yes No 1c.a. Is the overhead height clearance at least 2500mm? Yes No 1.1. If no space is designated, is there an accessible setting down point close to the entrance? Yes No 2. Is there a clear and continuous accessible path of travel from the car park to reception? Yes No 3. Is there a clear and continuous accessible path of travel from the car park to accommodations? Yes No 4. Is there clear external and internal directional signage? Yes No 5. Is there coach parking? Yes No Reception Area Does your establishment have a Reception Area? Yes No 1. Is there a clear and continuous accessible path of travel into the Reception Area (free of stairs)? Yes No 1a. Are there any steps at the access to the reception area? Yes No 1b. If there are steps, are there less than 4? Yes No 1c. Are grab rails provided? Yes No 1d. Is there a ramp to access to the reception area? Yes No 1e. Are grab rails provided? Yes No 2. Is there a doorbell or intercom? Yes No 2a. Is it located at an accessible height (900mm – 1100mm Yes No 3. Is the doorway wide (min 850mm) and self opening or easy to open? Yes No 4. Are there slip resistant floors and ground surfaces? Yes No 5. Is part of the reception desk low enough to be used by a person using a wheelchair? Yes No 6. Is there seating available for guests who are unable to stand for long periods? Yes No Restaurant 1. Does your establishment have restaurant facilities? Yes No 1a. How many Accessible rooms do you have? 2. Is there a clear and continuous accessible path of travel into the Restaurant Area (free of stairs)? Yes No 2a. If there are steps, are there less than 4? Yes No 2b. Are grab rails provided? Yes No 3. Is there a ramp to access to the restaurant area? Yes No 3a. Are grab rails provided? Yes No 4. Are there slip resistant floors and ground surfaces? Yes No 5. Is there an accessible toilet nearby? Yes No 6. Is there clear space between furniture for a person using a mobility aid to manoeuvre? (Wheelchair, walking frame, or people with prams etc) Yes No 7. Are tables of suitable height for people using wheelchairs (min 650mm)? Yes No 8. Are seats with backs and armrests available? Yes No 9. Is there a low height service counter? Yes No 10. Is table service provided? Yes No 11. Accessible payment options (mobile EFT-Pos facility)? Yes No 12. Is there space for assistance animals at tables? Yes No 13. Is there a large print menu displayed externally (18 point font, Arial)? Yes No 14. Are table numbers large print? Yes No 15. Are menus available in large print (18 point font, Arial)? Yes No 16. Are menus available in Braille? Yes No Conference Facilities Does your establishment have Conference facilities? Yes No 1.Is there a clear and continuous accessible path of travel into the Conference area(free of stairs) Yes No 1a. Are there any steps at the access to the conference area? Yes No 1b. If there are steps, are there less than 4? Yes No 1c. Are grab rails provided? Yes No 1d. Is there a ramp to access to the conference area? Yes No 2. Are there slip resistant floors and ground surfaces? Yes No 3. Is there an accessible toilet nearby? Yes No 4. Is there clear space between furniture for a person using a mobility aid to manoeuvre? (Wheelchair, walking frame, or people with prams etc) Yes No 5. Are tables of suitable height for people using wheelchairs (min 650mm)? Yes No 6. Are seats with backs and armrests available? Yes No 7. Is there a hearing loop available which is clearly sign posted and always turned on? Yes No Common Areas Does your establishment have Common Areas? Yes No 1. Is there consistent and even lighting throughout? Yes No 2. Are there clear and accessible paths of travel from each accessible entrance to all areas and facilities used by the public? Yes No 3. Are passage ways wide enough for people using mobility aids such as wheelchairs (min 1000mm)? Yes No 4. Are floor/ground coverings slip resistant, firm and smooth? Yes No 5. Is there signage to make it easy for people to find their way around? Yes No 6. Where there is fixed seating, is there room for people using wheelchairs or people with prams to move around? Yes No 7. In sitting areas, are there spaces for a person using a wheelchair to sit with friends? Yes No 8. Can facilities be made available for assistance dogs, such as water and information on walking areas? Yes No 9. Do you have a swimming pool? Yes No 9a. Is there wheelchair access to the Pool via a ramp? Yes No 9b. Is there access to the Pool via a hoist? Yes No 9c. Are there steps into the pool? Yes No 9d. If there are steps, are there less than four? Yes No 9e. Are grab rails provided? Yes No Common Area Toilets 1. Do you have any common area toilets on your premises? Yes No 1a. Do all toilets have clear identification signs? Yes No 1b. Is there a unisex accessible toilet close to other toilets with a clear wheelchair symbol? Yes No 1c. Is the accessible toilet room size at least 2500mm x 1900mm? Yes No 1d. Is the toilet area fitted with grab rails? Yes No 1e. Is the clearance between the washbasin and any other fixed items at least 1100mm? Yes No 1f. Are all fixtures in the toilet area set at heights between 900mm - 1100mm? Yes No Lifts 1. Is there a lift for public use within the complex? Yes No 1a. Are there hand rails in the lift? Yes No 1b. Is there enough space for people using a mobility aid to enter and turn around (min 1400mm deep and 1100mm wide)? Yes No 1c. Are the buttons low enough for everyone to reach them (900 – 1100mm)? Yes No 2. Are they clearly identified with Braille and tactile signage? Yes No 3. Are the buttons raised tactile and Braille information next to them? Yes No 4. Is there audible information telling people which floor they are on? Yes No 5. Where lifts are provided are there clear visual signs telling people which floor they are on? Yes No Guest Rooms 1.How many accessible rooms do you provide? 2. Are doorways 850mm or wider when open? Yes No 3. Are the doors easy to open with one hand? Yes No 4. Is there good circulation space around the bed to allow mobility aids to be manouvered? Yes No 5. Is there enough clearance under the bed to enable to use of a hoist? Yes No 6. Are all controls and switches at accessible height (900mm – 1100mm)? Yes No 7. Are all facilities such as kettles, phones, remote controls etc at table height? Yes No 8. Are telephone, lights and TV controls within reach of the bed? Yes No 9. Are clothes hanging rail & shelving accessible from a wheelchair? Yes No 10. Are curtains or blinds easy to reach to open and close? Yes No 11. Is room furniture easily moved to create more space? Yes No 12. Is room service available for meals? Yes No Bathrooms in Guest Rooms 1. Is the floor surface slip resistant? Yes No 2. Is the toilet area fitted with grab rails? Yes No 2a. Is the toilet height between 460mm and 480mm? Yes No 3. Is the shower area fitted with grab rails? Yes No 4. Does the shower area provide clear space of at least 1200mm x 1200mm? Yes No 5. Is the minimum clearance between the washbasin and any other fixed item at least 1100mm? Yes No 6. Is the shower area on a level, self draining floor? Yes No 7. Is the access to the shower area free of any step hob or sliding door track? Yes No 8. Can you provide a portable shower seat? Yes No 9. Is the shower head extendable? Yes No 10. Can shower fittings and fixtures be reached from a seated position? Yes No 11. Are the taps lever or capstan? Yes No 12. Is there a bathtub? Yes No 12a. Is the bathtub area fitted with grab rails? Yes No Vision Do you provide any facilities for people with vision impairment? Yes No 1. Are all accessible facilities identified with clear and legible Braille and tactile signage? Yes No 2. Are tactile ground surface indicators in place where applicable to warn of the approach to a stairway or ramp other than a step ramp or kerb ramp? Yes No 3. Are there any stairs on an accessible path of travel? Yes No 3a. Do all stairs have opaque riser? Yes No 3b.Is there a nosing strip not less than 50mm and not greater than 75mm provided on the tread of each stair? Yes No 3c. If there are nosings on each stair, do they contrast with the background? Yes No 3d. Are handrails fitted? Yes No 4. If there are no suitable barriers in place, are there tactile ground surface indicators on a path of travel which meets a vehicular way adjacent to a principal public entrance? Yes No Hearing 1. Do you provide any facilities for people with Hearing impairment? Yes No 2. Do any of your staff have basic sign language skills? Yes No 3. Are staff members aware they should speak clearly and look at the customers when talking (for easy lip reading)? Yes No 4. Do you provide pen and paper for exchanging information? Yes No 5. If screens form part of the counter, are they non-reflective? Yes No 6. Is a hearing loop system installed? Yes No 6a. Is there a sign indicating that an assistive loop is available? Yes No 6b. Is there a hearing loop installed into the guest rooms Yes No 7. Do televisions have captions (subtitles) enabled? Yes No 8. Are smoke detectors fitted with a neon light? Yes No 9. Do you provide a telephone with built-in or clip-on amplifier, telecoil coupler and flashing light alert? Yes No 10. Do you provide a vibrating alarm clock? Yes No General Amenities 1. Do you have a Concierge service? Yes No 1a. Is it a 24 hour service? Yes No 2. Do you have a Tour Desk? Yes No 3. Do you provide a FREE Internet Access? Yes No 3a. Do you provide Internet Access at a charge? Yes No 4. Do you provide Lockers? Yes No 5. Do you have a Foreign Currency Exchange service? Yes No 6. Do you have an onsite Gym? Yes No 7. Do you provide a Dry Cleaning / Laundry Services? Yes No Further information. Is there anything extra you offer that hasn’t been covered in this questionnaire? Access 1. Is there accessible parking for people with disabilities close by? Yes No 2. Is there access to public transport close by? Yes No 3. Is there accessible parking for scooters? Yes No 4. Is there clear external building line at front of the premises? Yes No 5. Are there clear paths of travel from outdoors to indoor areas? Yes No 6. Is there protection from wind, rain and noise in outdoor areas? Yes No 7. Is there step free access? Yes No 7a. Are there less than 4 steps? Yes No 7b. Are there grab rails alongside the steps? Yes No 8. Are there wide self opening or easy to open doors (min 800mm)? Yes No Ease of access around the premises 1. Is there consistent and even lighting throughout? Yes No 2. Are there clear and accessible paths of travel from each accessible entrance to all areas and facilities used by the public? Yes No 3. Are passage ways wide enough for people using mobility aids such as wheelchairs (min 1000mm)? Yes No 4. Are floor coverings slip resistant, firm and smooth? Yes No 5. Is there clear space between furniture for a person using a mobility aid to manoeuvre? (Wheelchair, walking frame, or people with prams etc) Yes No 6. Are tables of suitable height for people using wheelchairs (min 650mm)? Yes No 7. Are seats with backs and armrests available? Yes No 8. Is there a low height service counter? Yes No 9. Is table service provided? Yes No 10. Accessible payment options (mobile EFT-Pos facility)? Yes No 11. Do you provide motel delivery service? Yes No 12. Is there space for assistance animals at tables? Yes No Staff 1. Have any members of your staff been trained in access awareness? Yes No 2. Do you have staff available to assist in self service areas? Yes No Toilet Facilities 1. Is there a unisex accessible toilet close to other toilets with a clear wheelchair symbol? Yes No 2. Is the accessible toilet room size at least 2500mm x 1900mm? Yes No 3. Is the toilet area fitted with grab rails? Yes No 4. Is the clearance between the washbasin and any other fixed items at least 1100mm? Yes No 5. Are all fixtures in the toilet area set at heights between 900mm - 1100mm? Yes No Lifts 1. Is there a lift for public use within the premises? Yes No 2. Are there hand rails in the lift? Yes No 3. Is there enough space for people using a mobility aid to enter and turn around (min 1400mm deep and 1100mm wide)? Yes No 4. Are the buttons low enough for everyone to reach them (900 – 1100mm)? Yes No 5. Are the buttons raised tactile and Braille information next to them? Yes No 6. Is there audible information telling people which floor they are on? Yes No 7. Are there clear visual clues telling people which floor they are on? Yes No Vision 1. Do you provide any facilities for people with vision impairment? Yes No 2. Is there a large print menu displayed externally (18 point font, Arial)? Yes No 3. Are table numbers large print? Yes No 4. Are menus available in large print (18 point font, Arial)? Yes No 5. Are menus available in Braille? Yes No Hearing 1. Do you provide any facilities for people with Hearing impairment? Yes No 2. Do any of your staff have basic sign language skills? Yes No 3. Are staff members aware they should speak clearly and look at the customers when talking (for easy lip reading)? Yes No 4. Do you provide pen and paper for exchanging information? Yes No 5. If screens form part of the counter, are they non-reflective? Yes No 6. Is there a hearing loop available which is clearly sign posted and always turned on? Yes No Access 1. Is there accessible parking for people with disabilities close by? Yes No 2. Is there access to public transport close by? Yes No 3. Is there accessible parking for scooters? Yes No 4. Is there clear internal and external directional signs including symbols? Yes No 5. Are there clear paths of travel from outdoor to indoor areas? Yes No 6. Is there protection from wind, rain and noise in outdoor areas? Yes No 7. Is the area step free? Yes No 7a. Is there lighting on stair edges in theatre areas? Yes No 7b. Are there grab rails and contrasting edges on any steps? Yes No 8. Are there wide self opening or easy to open doors (min 850mm)? Yes No Ease of access around the premises 1. Is there a low height service counter? Yes No 2. Is there limited use of roped barriers? Yes No 3. Is there consistent and even lighting throughout? Yes No 4. Are there clear and accessible paths of travel from each accessible entrance to all areas and facilities used by the public? Yes No 5. Are passage ways wide enough for people using mobility aids such as wheelchairs (min 1000mm)? Yes No 6. Are floor coverings slip resistant, firm and smooth? Yes No 7. Is there clear space between furniture for a person using a mobility aid to manoeuvre? (Wheelchair, walking frame, or people with prams etc) Yes No 8. Are there spaces for a person using a wheelchair to sit with family & friends? Yes No 9. Are seats with backs and armrests available? Yes No 10. Is there ramp or lift access to all levels? Yes No 11. Are wheelchairs available for loan? Yes No Toilet Facilities 1. Is there a unisex accessible toilet close to other toilets with a clear wheelchair symbol? Yes No 2. Is the accessible toilet room size at least 2500mm x 1900mm? Yes No 3. Is the toilet area fitted with grab rails? Yes No 4. Is the clearance between the washbasin and any other fixed items at least 1100mm? Yes No 5. Are all fixtures in the toilet area set at heights between 900mm - 1100mm? Yes No Lifts 1. Is there a lift for public use within the premises? Yes No 2. Are there hand rails in the lift? Yes No 3. Is there enough space for people using a mobility aid to enter and turn around (min 1400mm deep and 1100mm wide)? Yes No 4. Are the buttons low enough for everyone to reach them (900 – 1100mm)? Yes No 5. Are the buttons raised tactile and Braille information next to them? Yes No 6. Is there audible information telling people which floor they are on? Yes No 7. Are there clear visual clues telling people which floor they are on? Yes No Staff 1. Have any members of your staff been trained in access awareness? Yes No 2. Do you have staff available to assist in self service areas? Yes No 3. Do staff wear clear large print names tags? Yes No 4. Are staff available to read information to patrons if required? Yes No Vision 1. Do you provide any facilities for people with vision impairment? Yes No 2. Is there a large print, raised tactile, Braille signage? Yes No 3. Printed information in large print and Braille (18 point font, Arial)? Yes No 4. Are there tactile depictions of artist displays eg paintings? Yes No 5. Are there tactile depictions of artist displays eg paintings? Yes No 6. Are there audio descriptions of performances and displays? Yes No 7. Are there audio guides for exhibits and displays? Yes No 8. Large print seat numbers in theatre areas? Yes No 9. Seat numbers in colour contrast to seat in theatre areas? Yes No Hearing 1. Do you provide any facilities for people with Hearing impairment? Yes No 2. Do any of your staff have basic sign language skills? Yes No 3. Are staff members aware they should speak clearly and look at the customers when talking (for easy lip reading)? Yes No 4. Do you provide pen and paper for exchanging information? Yes No 5. If screens form part of the counter, are they non-reflective? Yes No 6. Is there a hearing loop available which is clearly sign posted and always turned on? Yes No 7. Do you provide alternatives to any audible announcements eg visible display? Yes No 8. Is there captioning on any film or video screens? Yes No Access 1. Is there accessible parking for people with disabilities close by? Yes No 2. Is there access to public transport close by? Yes No 3. Is there accessible parking for scooters? Yes No 4. Is there clear external building line at front of the premises? Yes No 5. Are there clear paths of travel from outdoor to indoor areas? Yes No 6. Is there protection from wind, rain and noise in outdoor areas? Yes No 7. Is there step free access? Yes No 7a. Are there less than 4 steps? Yes No 7b. Are there grab rails alongside the steps? Yes No 8. Are there wide self opening or easy to open doors (min 850mm)? Yes No 9. Is there clear external and internal directional signage? Yes No Ease of access around the premises 1. Is there consistent and even lighting throughout? Yes No 2. Are there clear and accessible paths of travel from each accessible entrance to all areas and facilities used by the public? Yes No 3. Are passage ways wide enough for people using mobility aids such as wheelchairs (min 1000mm)? Yes No 4. Are floor coverings slip resistant, firm and smooth? Yes No 5. Is there ramp or lift access to all levels? Yes No 6. Are there any internal steps? Yes No 6a. Do they have handrails fitted? Yes No 7. Is there clear space between furniture for a person using a mobility aid to manoeuvre? (Wheelchair, walking frame, or people with prams etc) Yes No 8. Are there accessible self service counters / display areas? Yes No 9. Are brochures, printed information and displays at an accessible height? Yes No 10. Are there wheelchair accessible checkouts? Yes No 11. Accessible payment options (mobile EFT-Pos facility)? Yes No 12. Do you provide shopping trolleys suitable for a person using a wheelchair? Yes No 13. Do you provide shopping baskets? Yes No 14. Do you provide alternatives to turnstiles? Yes No 15. Do you provide a telephone order service? Yes No 16. Do you provide an internet shopping service? Yes No 17. Do you provide parcel delivery service? Yes No 18. Are wheelchairs available for loan? Yes No Toilet Facilities 1. Is there a unisex accessible toilet close to other toilets with a clear wheelchair symbol? Yes No 2. Is the accessible toilet room size at least 2500mm x 1900mm? Yes No 3. Is the toilet area fitted with grab rails? Yes No 4. Is the clearance between the washbasin and any other fixed items at least 1100mm? Yes No 5. Are all fixtures in the toilet area set at heights between 900mm - 1100mm? Yes No Accessible Service Areas 1. Is there a low height service counter with a seat? Yes No 2. Is there an accessible queuing system? Yes No 3. Is there an accessible buzzer on service counters? Yes No 4.Is there seating with back and armrests available? Yes No Lifts 1. Is there a lift for public use within the premises? Yes No 2. Are there hand rails in the lift? Yes No 3. Is there enough space for people using a mobility aid to enter and turn around (min 1400mm deep and 1100mm wide)? Yes No 4. Are the buttons low enough for everyone to reach them (900 – 1100mm)? Yes No 5. Are the buttons raised tactile and Braille information next to them? Yes No 6. Is there audible information telling people which floor they are on? Yes No 7. Are there clear visual clues telling people which floor they are on? Yes No Staff 1. Have any members of your staff been trained in access awareness? Yes No 2. Do you have staff available to assist in self service areas? Yes No Vision 1. Do you provide any facilities for people with vision impairment? Yes No 2. Is there a large print, raised tactile, Braille signage? Yes No 3. Are tactile ground surface indicators in place where applicable to warn of the approach to a stairway or ramp other than a step ramp or kerb ramp? Yes No 4. Are there any stairs on an accessible path of travel? Yes No 4a. Do all stairs have opaque risers? Yes No 4b. Is there a nosing strip not less than 50mm and not greater than 75mm provided on the tread of each stair? Yes No 4c. If there are nosings on each stair, do they contrast with the background? Yes No 4d. Are handrails fitted? Yes No Hearing 1. Do you provide any facilities for people with Hearing impairment? Yes No 2. Do any of your staff have basic sign language skills? Yes No 3. Are staff members aware they should speak clearly and look at the customers when talking (for easy lip reading)? Yes No 4. Do you provide pen and paper for exchanging information? Yes No 5. If screens form part of the counter, are they non-reflective? Yes No 6. Is there a hearing loop available which is clearly sign posted and always turned on? Yes No Access 1. Is there accessible parking for people with disabilities close by? Yes No 2. Is there access to public transport close by? Yes No 3. Is there accessible parking for scooters? Yes No 4. Is there clear internal and external directional signs including symbols? Yes No 5. Are there clear paths of travel from outdoor to indoor areas? Yes No 6. Is there protection from wind, rain and noise in outdoor areas? Yes No 7. Is the area step free? Yes No 7a. Is there lighting on stair edges in theatre areas? Yes No 7b. Are there grab rails and contrasting edges on any steps? Yes No 8. Are there wide self opening or easy to open doors (min 850mm)? Yes No Ease of access around the premises 1. Is there a low height service counter? Yes No 2. Is there limited use of roped barriers? Yes No 3. Is there consistent and even lighting throughout? Yes No 4. Are there clear and accessible paths of travel from each accessible entrance to all areas and facilities used by the public? Yes No 5. Are passage ways wide enough for people using mobility aids such as wheelchairs (min 1000mm)? Yes No 6. Are floor coverings slip resistant, firm and smooth? Yes No 7. Is there clear space between furniture for a person using a mobility aid to manoeuvre? (Wheelchair, walking frame, or people with prams etc)? Yes No 8. Are there spaces for a person using a wheelchair to sit with family & friends? Yes No 9. Are seats with backs and armrests available? Yes No 10. Is there ramp or lift access to all levels? Yes No 11. Are wheelchairs available for loan? Yes No Toilet Facilities 1. Is there a unisex accessible toilet close to other toilets with a clear wheelchair symbol? Yes No 2. Is the accessible toilet room size at least 2500mm x 1900mm? Yes No 3. Is the toilet area fitted with grab rails? Yes No 4. Is the clearance between the washbasin and any other fixed items at least 1100mm? Yes No 5. Are all fixtures in the toilet area set at heights between 900mm - 1100mm? Yes No Lifts 1. Is there a lift for public use within the premises? Yes No 2. Are there hand rails in the lift? Yes No 3. Is there enough space for people using a mobility aid to enter and turn around (min 1400mm deep and 1100mm wide)? Yes No 4. Are the buttons low enough for everyone to reach them (900 – 1100mm)? Yes No 5. Are the buttons raised tactile and Braille information next to them? Yes No 6. Is there audible information telling people which floor they are on? Yes No 7. Are there clear visual clues telling people which floor they are on? Yes No Staff 1. Have any members of your staff been trained in access awareness? Yes No 2. Do you have staff available to assist in self service areas? Yes No 3. Do staff wear clear large print names tags? Yes No 4. Are staff available to read information to patrons if required? Yes No Vision 1. Do you provide any facilities for people with vision impairment? Yes No 2. Is there a large print, raised tactile, Braille signage? Yes No 4. Are there tactile depictions of artist displays eg paintings? Yes No 5. Are there tactile depictions of artist displays eg paintings? Yes No 6. Are there audio descriptions of performances and displays? Yes No 7. Are there audio guides for exhibits and displays? Yes No 8. Large print seat numbers in theatre areas? Yes No 9. Seat numbers in colour contrast to seat in theatre areas? Yes No Hearing 1. Do you provide any facilities for people with Hearing impairment? Yes No 2. Do any of your staff have basic sign language skills? Yes No 3. Are staff members aware they should speak clearly and look at the customers when talking (for easy lip reading)? Yes No 4. Do you provide pen and paper for exchanging information? Yes No 5. If screens form part of the counter, are they non-reflective? Yes No 6. Is there a hearing loop available which is clearly sign posted and always turned on? Yes No 7. Do you provide alternatives to any audible announcements eg visible display? Yes No 8. Is there captioning on any film or video screens? Yes No
